The following are the terms and conditions of use of this website. Please read carefully before using the MINISO website.
Welcome to the miniso.com.gr website.
This website is maintained and managed by MINISO Hellas. By accessing and using this website, you accept and agree to the terms and conditions without limitation or jurisdiction. MINISO Hellas reserves the right to modify, add, edit and remove these Terms of Use at any time as required. You are responsible for periodically checking these terms, updates and other additional terms posted on the MINISO Hellas website. If you do not agree to these terms and conditions, please do not use this website.
*Reserve online orders on a first-come, first-served basis. After stocks last, remaining orders are considered invalid.
1. The copyright of the Content (e.g. programs, information, data) and the Services of the website (site) miniso.com.gr that have been introduced to the Network are protected by Greek, Community and international copyright laws.
2. Any copying, distribution, transfer, modification, resale, creation of derivative work or misleading the public about their actual provider, of the Website Content is prohibited. Any reproduction, republishing, uploading, publication, dissemination or transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of miniso.com.gr or any other copyright holder.
3. The online store miniso.com.gr provides the Content (eg information, names, photographs, illustrations), products and services available through the Website "as is". In no case the online store miniso.com.gr is not responsible for any legal or civil and/or criminal claims nor for any damage (positive, special or collateral, which indicatively and not restrictively, disjunctively or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc. ) by visitors to the website or third parties for a reason related to the operation or non-functioning or use of the website or to the inability to provide services or information available from it or to any unauthorized interventions by third parties in products or services or information available through it. The photos of the products are indicative and we bear no responsibility for any spelling errors.
4. Prices are subject to change without notice. Shipping time and availability indications. Please note that before completing your order, you will find an indication of the expected shipping time on each product, as follows:
- Available: the product is available for shipment. Shipping time 1-5 working days from sending order confirmation (by sending a relevant email).
- Pre-order: The customer will be informed within 2 working days if and when the products will become available and accordingly, it will be possible to ship them and the estimated shipping time (approximately 30 calendar days).
The above delivery times refer to the availability of the products in the store's warehouse and are indicative. For areas that are outside the service network of ACS, a courier company and are characterized as difficult to reach, the delivery time may vary. If you wish to collect the products yourself from the store, contact the Customer Service Department for the availability of the products.
Price binding is only done via online order and its confirmation by the order department and not by the automated order entry message The online store with the brand miniso.com.gr cannot provide any guarantee for the availability of the products, but undertakes to promptly inform customers of non-availability. The customer, from the moment the order is processed by the orders department and has confirmed his order, ensures that he will receive the product at the price he "accepted" the transaction, even if the price changes along the way. In case the products or services are listed on the website with the wrong price due to a typographical error then the orders are automatically cancelled. That miniso.com.gr is not responsible for any damages that occur to the customer/user of the online store from the execution or non-execution of the orders or from the delay in execution for any reason.
5. The use of the website must be done exclusively for legal purposes and in a way that does not limit or prevent its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and the present conditions, and not to perform actions or omissions that can cause damage or malfunction to him, affect or endanger the provision of services of miniso.com.gr.
6. The online store miniso.com.gr makes every effort for the good operation of its website, but does not guarantee that the operations of the website or servers will be uninterrupted or error-free, free of viruses or other similar elements.
7. The online store miniso.com.gr reserves the right to modify, add, change the content or the services of the website, as well as the terms of use, whenever it deems necessary and without prior warning, with only their announcement through its website.
8. The names, images, logos and distinguishing features that represent the miniso.com.gr or third parties and their products or services, are their exclusive trademarks miniso.com.gr or third parties protected by applicable trademark laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.
9. Visiting the website miniso.com.gr which presupposes the unconditional acceptance of the above terms and the use of its services miniso.com.gr, as they appear in the respective services.
10. Η reservation of your order lasts 5 working days & after the end of days cancel automatically by the system.
11. Payment in the store is made by cash or credit or by bank deposit (Mixed is not supported means of payment )
12. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform HED) that is available here
13. In the event that you add more than 2 items to your order, there is a possibility that the transport costs may differ due to the volume or weight of each product
Right of withdrawal
You reserve the right to return the Products you have purchased from the Online Store and thus withdraw from the sales contract drawn up in accordance with the above, without having to state the reasons, within fourteen (14) calendar days from their receipt, in accordance with article 3e of Law 2251/1994. This withdrawal of yours (hereinafter the "Withdrawal") is exercised under the following terms and conditions:
(a) In case of several Products ordered by you in one order and delivered separately, the above deadline starts from the time of receipt of the last Product.
(Β) Withdrawal is without reason and you are required to return the Product exactly in the perfect condition you received it. In particular, the returned Product must not have been used, be in excellent condition ("as new"), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc., which are not they should have tears or wear/damages) and with all the contents of the original packaging (instructions for use, features and guarantees forms, connection cables, etc.). In addition, in order to accept a return of the Product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the Product and whose details are shown on the proof of purchase.
(c) The return of the Product is accepted only if you have previously paid any amount that may have been incurred by the Company for sending the Product to you and the shipping costs for its return.
(d) Upon receipt of the Withdrawal statement and as long as the other conditions of this article 5.6.2 are met, we are obliged to return to you the price we collected for the returned Product. The refund to you will be made at the latest within the same period of fourteen (14) calendar days from the time we received proven knowledge of your Withdrawal.
(e) Product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount.
(g) For the rest, the provisions of Law 2251/1994 apply to your right of Withdrawal, its conditions and its exercise, as it applies from time to time to any other (existing or future) applicable legislation.
Supplier Warranty Liability
1 The Withdrawal of par. 5.6.2 of these Terms of Use does not concern defective Products or Products in which there is a lack of agreed quality, which are covered by their respective guarantees.
2 The manufacturer of each Product you purchase is responsible for any damage caused by a defect in their product. Any agreement limiting or exempting the producer from his liability is void. Claims against the producer for damages are time-barred three years after the injured party was informed or should have been informed of the damage, the defect and the identity of the producer. Ten years after the launch of the specific product, the rights of the injured party against the producer are extinguished. If in doubt as to the identity of the producer of a product you have purchased from us, please let us know.
3 Every consumer durable is accompanied by the written guarantee of the manufacturer of the product or the company that imported the product into the EU or the company that affixes its marks to the product appearing as the manufacturer (hereinafter the "Supplier"). Please pay particular attention to the terms of the warranty provided by the Supplier as well as to the other accompanying documents and information, which are included in the products under the Supplier's responsibility, and in particular those concerning information on the safe use and maintenance of the products. In particular, we highlight the following:
(a) The Supplier must provide the consumer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full utilization of the product and information on the risks during its use and maintenance.
(Β) The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The warranty must conform to the rules of good faith and not be negated by excessive exclusion clauses. The duration of the warranty must be reasonable in relation to the likely life of the product. Potential life of the product is the reasonably expected time during which the product will be able to be used in accordance with its intended purpose, even after repair or replacement of parts, until wear and tear from regular use renders the product unusable or its further use economically unprofitable. In particular, for state-of-the-art products, the duration of the warranty must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is shorter than their likely lifetime. If, during the validity of the warranty, a defect appears in the product and the Supplier refuses or delays the repair beyond the necessary time, the consumer has the right to request the replacement of the product with a new one of the same characteristics and quality, or if it is not repaired, to request a withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair lasts. The Supplier's breach of its obligations does not affect the validity of the guarantee, which the consumer can invoke and demand from the Supplier to comply with. In the event of replacement of the product or its spare part, the warranty is automatically renewed for its entire duration in relation to the new product or spare part. Mbased on the current European legislation, the responsibility of the products for sale is borne by the trader. In practice this means that the products are covered by a two-year legal guarantee.
(c) Beyond and outside of the warranty, the Supplier of new consumer durables must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their possible life span. Also, the Supplier must ensure to consumers the possibility of supplying the spare parts and any other products, required for their use according to their intended purpose, for the entire possible duration of their life.
4 In application of the above provisions, as long as the Company is a Supplier of a product, as defined above, it will provide you with all possible assistance to fulfill the terms of the Supplier's guarantee, without any charge to you. This is regardless of the out-of-warranty maintenance services, which we can provide you with the applicable charge on a case-by-case basis.
Privacy statement
The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)
A necessary condition for the initiation of mediation between us is the disclosure by you of some of your personal information. When you place an order, we will ask you for your full name, the address to which the products sold will be shipped, your landline number and optionally any other phone number for better service and communication between us in case of need, the your electronic address (e-mail), etc. Also other information such as name, A.F.M, competent D.O.Y in case of issuing an invoice.
The activity miniso.com.gr , strictly following the principles of personal data protection provided for by the relevant laws and international conventions will not proceed with any unfair use and without your prior approval.
The aforementioned does not in any way disclose, publicize, sell, exchange the personal information and information you entrust to us. Exceptionally, your personal information may be made public by the company, always following the procedure prescribed by law when this is imposed by a Public Authority, a court, etc.
From 15/2/2016, dispute resolution will be done through the HED platform with the competent ESE body
User accounts
User accounts maintained on your store should have all their details filled out. Accounts with incomplete information such as Address and Postal Code will be automatically deleted.
Accounts with inactivity for a long period of time will also be deleted.
Customers whose account is deleted will have to recreate it with all their details filled in.
Payment methods
For your convenience and better service, the Company provides you with the following payment methods, which apply to shipments of Products inside and outside of Greece (with the exception of cash on delivery, which is only available for shipments within Greece):
(a) Cash on delivery
If the Product is to be delivered within Greece, you are given the possibility to pay by cash on delivery to the employee of the courier company we work with, upon delivery of the order to you.
For domestic orders (from Greece) to Athens there is an additional charge of three Euros and fifty cents (€3,50), as well as five Euros (€5) for the rest of Greece for shipping costs and one Euro and fifty cents (€1,50) if you choose to pay with pay on delivery.
(b) By charging your credit card
You can, with absolute security, through the system of the bank Eurobank Ergasias AE with which we cooperate, be automatically transferred to the website of the above bank and pay the amount of your order. Visa, MasterCard credit cards are accepted.
The process of clearing your payment is undertaken and carried out by Eurobank Ergasias AE, ensuring the absolute security of your transactions. The Company does not collect or store your credit card information in any way, and for this reason you need to re-enter it every time you use your credit card for transactions through the Website.
In case of payment by credit card, any financial information you enter (for example, credit/debit card number or expiry date) will never be used by Us for purposes other than those necessary to complete the transaction and the fulfillment of the sales contract or for a refund in case of a return of Products and if you have exercised your relevant right to cancel the order, or when it is necessary to prevent or report cases of fraud to Us or the competent authorities.
For domestic orders (from Greece) to Athens there is an additional charge of three Euros and fifty cents (€3,50), as well as five Euros (€5) for the rest of Greece for shipping costs and one Euro and fifty cents (€1,50) if you choose to pay with pay on delivery.
By Deposit to a Bank Account
You can choose the bank that makes it easier for you to deposit the amount of your order. Please state your full name as a justification in the deposit document. The available bank accounts where you can deposit the money are as follows:
EUROBANK: GR9202606580000190200493240
In the event that the amount is deposited from a foreign banking institution (either with web banking or at a physical branch of the banking institution), please note that an additional financial charge may apply which is determined by the respective foreign banking institution.
For domestic orders (from Greece) to Athens there is an additional charge of three Euros and fifty cents (€3,50), as well as five Euros (€5) for the rest of Greece for shipping costs and one Euro and fifty cents (€1,50) if you choose to pay with pay on delivery.
In any case, the above sums of money appear as chargeable during the process of your respective transaction.
Note:
In order for the Company to proceed with the shipment of your order, the deposit of the total amount of your order must first be confirmed, a process that usually takes 2-3 working days.
In each case, the amount is collected by us after the delivery of each order to you.
MINISO GREECE JAPANESE DESIGN PRODUCTS PRIVATE CAPITAL COMPANY / Tax ID 997036763 / PLOT NO. 146782301000 / DOU AEGALEO
HEAD OFFICE 96-98 KIFISOU AVENUE, AEGALEO
Last updated: MAY 28, 2020
© 2020 MINISO Hellas. All rights reserved.
