Privacy Statement
Η MINISO Hellas has created this Privacy Statement to demonstrate our firm commitment to privacy. We collect certain types of information about visitors and customers through this website, and you should fully understand our policies regarding information collection and use.
Please read our Privacy Policy carefully to clearly understand how we collect, use, protect or otherwise handle your personal information in accordance with our website.
1. Collection of Personal Information
MINISO and miniso.com.gr offer a variety of services collectively referred to as the “Service”. MINISO and miniso.com.gr collect information from people who visit this website (“visitors”).
Some information is provided by visitors through optional, voluntary submissions. These are voluntary submissions, such as contacting customer service by email, participating in message boards or forums, emailing friends, submitting e-newsletters, registering on our website, placing orders and participating in polls, surveys and sweepstakes, we may use your current location to help you find the nearest store. We may also combine the information you give us online with other information from sources, transactions and communications. This may include, but is not limited to, elements from internet marketing, mobile marketing and promotional mail. We may also combine this information with publicly available data and other data we obtain from trusted sources. This may include, but is not limited to, postal address updates and demographic data. All data combined and stored with the online data is protected by this Privacy Policy.
(A) Registration
When you register on our website, you may be asked to enter your basic email address, as the case may be. And you can fill in your information in the profile fields after you have successfully registered. Profile fields include but are not limited to name, country, city, gender, age, shell size, colors, birthday, etc. Whatever information we request, we use this data to customize our visitor's experience on our website, showing them content that we think they may be most interested in and displaying content according to their preferences.
(B) Prospectus
Visitors can voluntarily subscribe to our newsletter by entering their email address. We will send subscribers the brand update, newest events and monthly email. Visitors can opt out of receiving future mailings. See the opt-in / opt-out section below.
(C) Investigations
Sometimes MINISO and miniso.com.gr publish optional surveys in which we ask visitors for demographic information (such as their age or income level). This allows us to better target our content to our audience. We use contact data from our surveys to send user information about MINISO Hellas. Customer contact information is also used to contact the guest when necessary. Visitors can opt out of receiving future mailings. see the opt-in / opt-out section below. You do not have to answer these surveys or all fields in surveys. If we ask for optional information, we will mark the required information with an asterisk (*) so that you know that unmarked fields are optional and you can skip them if you want. We use aggregated demographic information to improve product and service and as advertising guidelines.
(D) Contest and Sweepstakes
MINISO Hellas may occasionally have contests and sweepstakes where we ask for some contact information such as email address, demographic information such as age, gender and occupation, and customized information such as preferred colors. In some cases visitors may be asked to complete a short survey or upload a photo, which is not subject to copyright restrictions, in exchange to allow a visitor to enter the contest or sweepstakes. Customer contact information is also used to contact the guest when necessary and to notify you if you are a winner. Visitors may opt out of receiving future mailings (see the opt-out / opt-out section below). Demographic and profile data is also collected on our website. We use this data to customize our visitor's experience on our website, showing them content we think they may be interested in and displaying content according to their preferences. Any sweepstakes and other contests will be subject to special rules specified on this website.
(E) Other Information
- Site Navigation Information
As you navigate to the www.miniso.com.gr website, we may also collect information through the use of commonly used information collection tools, such as cookies and web beacons (“Web Navigation Information”). Site navigation information includes standard information from your web browser (such as browser type and browser language), your IP (“IP”) address, and actions you take on the Site (such as the web pages viewed and links followed they click).
MINISO Hellas monitors the search terms that visitors enter in the search box. Tracking is not related to individuals, as we do not track how many pages a particular visitor views. We use this information to learn which areas of our site visitors like and dislike based on the amount of traffic to those pages. This provides the basis for how we organize content modification.
- Third party behavioral tracking
It is important to note that we allow third-party behavioral tracking, such as Google Analytics. However, we will not use individual information but aggregate information to improve our website and services, which is set out below.
2. USE OF COLLECTED INFORMATION
MINISO Hellas uses data about miniso.com.gr visitors to perform the requested services. For example, if you subscribe to the newsletter on the site, MINISO Hellas will use the information provided to send you the newsletter.
MINISO Hellas may use the information we collect for marketing purposes. For example, MINISO Hellas will use the email we provide to you to send you surveys so that we know your recent views on our design and service. We may also send you information about offers or events. They are conducted with the following purpose:
- To personalize the user experience and enable us to deliver the type of content and products that interest you most
- To improve our website to better serve you
- To improve service when responding to customer service requests
- To process your transactions quickly
We collect information from you when you register on our site, sign up for a newsletter, respond to a survey, fill out a form, finish a survey, enter a contest, search for keywords, or enter information on our site.
MINISO and miniso.com.gr use navigational information to operate and improve website content and optimize website structure. We may also use website navigation information in combination with data about MINISOs to provide personalized information about Miniso. And we may share aggregate information about our visitors with advertisers, business partners, sponsors and other third parties. For example, we may divide miniso.com.gr visitors into different age groups by percentage. This data is used to adjust the content and advertising of miniso.com.gr to offer a better experience to our visitors. Under no circumstances will MINISO Hellas share personally identifiable information about that user with any third party other than to provide products or services you have requested, when we have your permission or in the following circumstances:
- We provide the information to trusted partners working on behalf of or with MINISO Hellas under confidentiality agreements. These companies may use your personal information to help MINISO Hellas and miniso.com.gr contact you about offers from MINISO Hellas and miniso.com.gr and their marketing partners. However, these companies have no independent right to share this information
- Respond to subpoenas, court orders or legal proceedings, or establish or exercise our legal rights or defend legal claims
- We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the terms of use of MINISO Hellas and miniso.com.gr or as required by law
- We transfer information about you if MINISO Hellas and miniso.com.gr acquire or merge with another company. In this case, MINISO Hellas and miniso.com.gr will notify you before the information about you is transferred and will be subject to a different Privacy Policy
3. Anti-SPAM
We respect the laws and give recipients the right to stop emails from being sent.
We collect your email address in order to:
- Respond to questions and/or other requests or questions
- Ordering processes and sending information and updates about orders
- Send you additional information about your product and/or service
- Continue to send emails after the initial transaction is made
We also agree to the following in sending emails:
- Do not use false or misleading subjects or email addresses
- Quickly manage opt-out / deletion requests
- Allow users to unsubscribe from using the link at the bottom of the promotional email
4. SITE NAVIGATION INFORMATION
As mentioned above, MINISO Hellas and miniso.com.gr use commonly used information collection tools, such as cookies and web beacons, to collect information when you browse the website (“Site Navigation Information”). This section describes the types of website navigation information MINISO Hellas may collect and how MINISO Hellas may use that information.
(A) IP Addresses
An Internet Protocol (“IP”) address is a number automatically assigned to your computer when you browse the web. We use your IP address to help diagnose problems with our server and administer our website. The IP address is used to collect broad demographic information. MINISO Hellas and miniso.com.gr collect IP addresses for system administration and provide aggregate data to advertisers regarding the volume of use on miniso.com.gr. MINISO Hellas and miniso.com.gr do not normally link IP addresses to anything personally identifiable, which means your session will be recorded, but you remain anonymous to us. We can and will use IP addresses to identify a user when we believe it is necessary to enforce the terms and conditions and to protect the service, the website, our visitors or others
(B) Cookies
We may place a text file called a “cookie” in your computer's browser files. A cookie is a small data file that is transferred to your hard drive for record keeping purposes when you visit them. We use cookies for a variety of purposes, including helping you remember and process items in your shopping cart. Understand and save user preferences for future visits. Watch the ads. Updating our website based on data such as the total number of visitors and pages viewed. If you do not choose to identify yourself on miniso.com.gr, either by responding to a promotional offer or by completing your details, such as registering with your email address, you remain anonymous to us.
You can choose to have your computer warn you every time a cookie is sent, or you can choose to disable all cookies. This is done through your browser settings (such as Internet Explorer). Each browser is a little different, so look in your browser's help menu to learn the correct way to modify cookies. You do not need to have cookies enabled to use this website.
5. THIRD PARTY LINKS
This website may contain links to other websites. These third party sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked websites. Remember that any time you give us information online, the information can be collected by unknown people. However, we seek to protect the integrity of our site and welcome any feedback about these sites.
6. SAFETY
This website has security measures in place to protect the loss, misuse and alteration of information under our control. We take reasonable care to securely transmit your information from your computer to our servers. Unfortunately, no computer security system can be 100% secure. Therefore, while we strive to protect your personal information, MINISO Hellas and miniso.com.gr cannot ensure or guarantee the security of any information you transmit to us and you do so at your own risk. Once MINISO Hellas and miniso.com.gr receive your transmission, MINISO Hellas and miniso.com.gr will make reasonable efforts to ensure its security on our systems.
7. COPPA (Children's Online Privacy Protection Act)
When it comes to collecting personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA rule, which spells out what operators of websites and online services must do to protect the privacy and safety of children online. In accordance with the Children's Online Privacy Protection Act, we will never knowingly solicit personal information from anyone under the age of 13 without obtaining parental consent. In accordance with the Children's Online Privacy Protection Act, we will never knowingly solicit personal information from anyone under the age of 13 without obtaining parental consent.
We do not have special products for children under 13.
8. SELECTION / ACTIVATION
MINISO Hellas and miniso.com.gr offer visitors the option not to receive communication from us and our partners at the point where we request information about the visitor.
Visitors have the option to remove their information from our database in order not to receive future communications or to no longer receive our service by sending an email to info@miniso.com.gr. Visitors may opt out of participating in certain interactive areas (such as participating in online shopping or sweepstakes).
9. MODIFICATION OF YOUR INFORMATION
If you need to change or modify the information you previously provided, please modify your information in your account profile. In some cases, when you did not, please send us your update at info@miniso.com.gr.
10. DISCLOSURE TO THIRD PARTIES
Your personal information is behind secure networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you provide is encrypted using Secure Socket Layer (SSL) technology.
We do not sell, trade or otherwise transfer your personally identifiable information to third parties unless we provide you with notice. This does not include web hosting partners and other parties who help us operate our website, conduct our business or serve you, as long as the parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
However, non-visitable personally identifiable information may be provided to other parties for marketing, advertising or other uses.
11. DATA PROTECTION
In order to protect visitor data, we will receive the following response if a data breach occurs. We will notify users via email within 2 business days and notify users via location notification within 1 business day.
12. ACCEPTANCE OF THESE TERMS
By using this website, you agree to the privacy policy of MINISO Hellas. If you do not agree with this policy or our terms and conditions, please do not use our website. MINISO Hellas and miniso.com.gr reserve the right to change this policy at any time. Please review the privacy policy periodically.
13. TERMS AND CONDITIONS
Also visit the MINISO Hellas terms and conditions for the definition of use, disclaimer and limitations of liability that govern the use of the entire miniso.com.gr website.
14. CONTACTING THE WEBSITE
If you have any questions about this Privacy Policy, the practices of this website, you can send an email to info@miniso.com.gr
Last updated: December 15, 2018
© 2018 MINISO Hellas. All rights reserved.
